Refund policy

Last updated: October 21, 2026

90-Day Money-Back Guarantee

We want you and your pet to love your Burrowly Cozy Bed Sack. If you’re not happy with it for any reason, contact us within 90 days of receiving your order and we’ll refund 100% of your money, no questions asked.

How to request a refund
Email us at [your email] with your order number. We’ll reply within 1-2 business days with the next steps. If we need the item back, we’ll send you the return address and instructions.

Damaged or wrong items
If your order arrives damaged or you received the wrong print, email us within 90 days with your order number and a photo, and we’ll send a replacement or a full refund.

Refund timing
Once your refund is approved, it will be issued to your original payment method. Depending on your bank, it may take 5-10 business days to appear.

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